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➔ Follow the delivery of your Mondial Relay package here!Ĭolissimo Point Relais / From €9.02 including taxĭelivery to pick-up point: Post Office, Pickup Relay, Pickup Station Deposit (Europe) In addition to the delivery tracking that we send you and which can be viewed in your order history, Mondial Relay will notify you by email and SMS of the date and pick-up point where you can pick up your package. Please note that : if the pick-up point chosen when you placed your order is not or no longer available, a nearby available pick-up point will be chosen automatically when your parcel is franked. Please be sure to send us all the information necessary for the smooth running of your delivery (e-mail address, telephone number, mobile number, etc.). If reshipped from our premises, you will be charged an additional fee. After this time, the package will be automatically returned to us. The merchant will keep your parcel at your disposal for a period of 14 days. Home delivery: Italy, Portugal and Austria within an average of 6 working daysĪverage delivery times are given for information only.Home delivery: Spain within an average of 5 working days.Delivery to pick-up point: Netherlands, Spain and Portugal within an average of 5 to 6 working days.Delivery to pick-up point: France, Belgium and Luxembourg within an average of 3 working days.Home delivery only available in Germany, Austria, Belgium, Spain, Italy, Luxembourg, Netherlands, Portugal Pick-up point delivery available in France, Belgium, Spain, Luxembourg, Netherlands Come and collect your order at our premises at: 4 bis rue Florimond Crépin 59320 Haubourdin/France.Mention the pick-up time in the order comment so that we can better organize your order delivery by hand.Nothing's easier ! Place your order on our website and select the 'Click & Collect' delivery method.except Friday until 4:00 p.m., at 4 bis rue Florimond Crépin 59320 Haubourdin/France (near Lille) → YOUR ORDER IS READY WITHIN THE HOUR! Service available for all products in stock on our site and subject to a validated online order.

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Withdrawal on site in Click & Collect: FREE In the event of an error on your part or of erroneous or incomplete data, the costs of a second shipment will be borne by you and you will have to bear the possible consequences (loss of the package, re-invoicing of the shipping costs to the correct address of delivery.). You must provide us with your complete and exact contact details and delivery address (telephone number, e-mail, Digicode, entry code, etc.). In order to be able to guarantee you an optimal service, we thank you for always giving us an address to which your order can be delivered during working hours. offers several possible delivery methods detailed below.įor deliveries in mainland France, the shipping costs are fixed depending on the carrier chosen.įor deliveries to overseas territories and Europe, the costs are calculated according to the weight, the volume of your package and the destination.

And refuse the package if you find any problem. If you have the possibility, open it and check the contents in front of the delivery person. “Therefore, it is important not to sign the delivery note before having checked the contents of the packages and the condition of the goods if the package is damaged. In case of doubt, it is preferable to refuse the package because, as the law says, 'as soon as the consumer takes possession of the goods, the risks (.) are transferred to him', warns the DGCCRF.

!!! WARNING !!! Before picking up your package, check that the box is in good condition, that it has not been opened and that the tape is intact.